Job Description

PRINCIPAL OBJECTIVE OF POSITION

Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting.  Actively exhibits the highest level of compliance of the Company operating standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Coordinates the daily opening and closing of Tour Desk
  • Perform daily maintenance to Concierge Assistant
  • Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis
  • Process daily call list from the property management system for the VSC's
  • Assign arrivals to VSC's in the property management system
  • Log all General Information appointments/inquiries in GI Log
  • Distribute premiums to guests who have toured'
  • Ensure that the Starpoints distributed to guests for tourin...

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