TPS Client Service Advisor

Overview

Application Deadline: 02/12/2026
Address: 119 rue St-Jacques ouest
Job Family Group: Commercial Sales & Service

Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

Responsibilities

• Ensures that tickets are resolved per client’s expectations
• May be able to apply interest adjustments based on limits.
• Tracks collection of client service fees.
• Analyses client feedback, market trends, and competitive intelligence to provide actionable insights for strategic planning.
• Identifies process improvements to meet client needs more efficiently.
• Provides input into the planning and implementation of operational programs.
• Participates in audit and customer iss...