Trade Client Service Manager – Player Coach

Trade Client Service Account Manager – Player Coach 

Join our team as a Client Service Player Coach, where you will be responsible for the overall success of Client Service Account Managers

As a Client Service Player Coach, you will report to a Client Service Industry Segment or Team Lead. You will be responsible for the overall success of a small collaborative team of Client Service Account Managers who have direct responsibility for servicing a defined team scope of technology, corporate or financial institution clients. Your role as Client Service Player Coach will include responsibility for: Developing and Training new or associate level account managers, reviewing the team’s work to ensure Operational Controls and Compliance Adherence, and facilitating Client and Team Change Readiness. The Player Coach is ultimately accountable for ensuring the overall successful workflow of the collaborative team including responsiveness, quality, aging and coverage. The rol...