Job Description
Role Clarity | Branch Executive (Common Role)
Department: Customer Success (Operations)
Reporting To: Branch Manager
Role Definition
The Branch Executive is responsible for end-to-end front desk operations and professional phlebotomy services at the sample collection center and during home collections. The role demands multitasking across patient registration, billing, LIMS entry, sample collection, labeling, packaging, inventory control, and logistics coordination while ensuring patient satisfaction, safety, and compliance with operational protocols.
Role Deliverables
Accurate patient registration, billing, and LIMS tagging
Safe and error-free blood and sample collection (Center + Home)
Seamless sample packaging and timely dispatch to lab/logistics
High patient satisfaction and professional communication
Full adh...
Department: Customer Success (Operations)
Reporting To: Branch Manager
Role Definition
The Branch Executive is responsible for end-to-end front desk operations and professional phlebotomy services at the sample collection center and during home collections. The role demands multitasking across patient registration, billing, LIMS entry, sample collection, labeling, packaging, inventory control, and logistics coordination while ensuring patient satisfaction, safety, and compliance with operational protocols.
Role Deliverables
Accurate patient registration, billing, and LIMS tagging
Safe and error-free blood and sample collection (Center + Home)
Seamless sample packaging and timely dispatch to lab/logistics
High patient satisfaction and professional communication
Full adh...
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