Job Description
Overview:
**About Us**
At Qualfon, our mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating more job opportunities while being the outsourcer of choice for our clients.
**Responsibilities**:
- Deliver engaging training programs to new hires before nesting
- Coach and guide trainees, addressing improvement areas
- Set clear training expectations and encourage active participation
- Suggest improvements for training design and delivery
- Collaborate with mentors to monitor agent performance
- Participate in program evaluations to ensure effectiveness
Qualifications:
- Bilingual proficiency (English level B2+/C1)
- College graduate (any course) or 6-12 months of training experience (preferably in a call center)
- Strong facilitation, coaching, and communication skills
- Ability to motivate and engage people effectively
- Organized, enthusiastic, and passionate about devel...
**About Us**
At Qualfon, our mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating more job opportunities while being the outsourcer of choice for our clients.
**Responsibilities**:
- Deliver engaging training programs to new hires before nesting
- Coach and guide trainees, addressing improvement areas
- Set clear training expectations and encourage active participation
- Suggest improvements for training design and delivery
- Collaborate with mentors to monitor agent performance
- Participate in program evaluations to ensure effectiveness
Qualifications:
- Bilingual proficiency (English level B2+/C1)
- College graduate (any course) or 6-12 months of training experience (preferably in a call center)
- Strong facilitation, coaching, and communication skills
- Ability to motivate and engage people effectively
- Organized, enthusiastic, and passionate about devel...
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