Job Description
DATAMARK, Inc. is looking for an enthusiastic and experienced Trainer for our Contact Center. In this pivotal role, you will be responsible for developing, implementing, and overseeing training programs tailored for our contact center representatives. Your goal will be to enhance the skills of the team, ensuring that they provide exceptional customer service while meeting organizational standards.
**Responsibilities**:
- Develop and implement training programs for contact center representatives.
- Conduct training sessions, workshops, and one-on-one coaching sessions.
- Assess training needs and adapt programs to meet changing requirements.
- Create and maintain training materials, manuals, and other educational resources.
- Evaluate the effectiveness of training programs and make necessary adjustments.
- Collaborate with team leaders to ensure training aligns with operational goals.
- Prepares periodic, standardized reports and analyzes development and training...
**Responsibilities**:
- Develop and implement training programs for contact center representatives.
- Conduct training sessions, workshops, and one-on-one coaching sessions.
- Assess training needs and adapt programs to meet changing requirements.
- Create and maintain training materials, manuals, and other educational resources.
- Evaluate the effectiveness of training programs and make necessary adjustments.
- Collaborate with team leaders to ensure training aligns with operational goals.
- Prepares periodic, standardized reports and analyzes development and training...
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