Trainer- contact center

First things first, some baseline key responsibilities to get you started -
- Develop and deliver training programs for contact center agents, focusing on customer service skills,
- product knowledge, systems and tools, and company policies and procedures.
- Create training materials, including presentations, manuals, job aids, and e-learning modules, to support training initiatives.
- Conduct new hire onboarding and orientation sessions to familiarize agents with the contact center environment, company culture, and job expectations.
- Deliver ongoing training sessions to address skill gaps, update agents on new processes or product updates, and enhance overall performance..
- Provide feedback and coaching to agents to improve their performance, customer interactions, and adherence to quality standards.
- Collaborate with Quality Analysts and Supervisors to align training content with quality standards and identify areas for improvement.
- Stay updated with indu...