Trainer– Credit Card Operations

Trainer – Credit Card Operations

Firstsource, Taguig, National Capital Region, Philippines

The Trainer / Senior Trainer – Credit Card Operations is responsible for designing, delivering, and evaluating high-impact training programs across Customer Service, Collections, Credit Bureau Disputes, Fraud Investigation, and Chargeback Management. This role ensures that frontline agents and specialists are equipped with the regulatory knowledge, technical expertise, and critical decision‑making skills required to handle complex credit card customer scenarios. The Trainer / Senior Trainer must demonstrate strong domain expertise, excellent facilitation capabilities, and the ability to convert process requirements into practical, learner‑centered training experiences.

Key Responsibilities

• Training Design & Delivery
  • Develop and deliver end‑to‑end training programs for Customer Service and Collections & Recovery.
  • Conduct ne...