Trainer (Customer Service)

We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

Trainer (Customer Service) to provide unrivaled support to our clients.

Responsibilities

• Develop and deliver training programs for inbound, outbound, and support agents, aimed at enhancing skills, knowledge, and performance.
• Conduct training needs analysis based on agent performance, customer feedback, and data insights to identify areas for improvement.
• Create engaging and interactive training materials, including training manuals, job aids, and e-learning modules.
• Deliver training sessions using various methods such as classroom training, on-the-job training, and virtual training.
• Evaluate training effectiveness through assessments, surveys, and focus groups, and gather feedback for continuous improvement.
• Provide coaching and feedback to agents through ...