Trainer E-commerce Process

Job Title: Process Trainer – E-Commerce Process

Location: Gurgaon

Experience: 1–5 Years

Shift: Rotational Shifts

Job Summary

We are seeking an experienced and dynamic Process Trainer – E-Commerce to support international chat-based e-commerce processes . The role involves delivering impactful training programs and ensuring new hires and existing employees are equipped to meet global customer experience standards through chat support , while driving continuous improvement in process knowledge and performance.

Key Responsibilities

• Deliver end-to-end training programs for international chat processes based on business requirements
• Facilitate new hire training (NHT) , refresher training, and upskilling sessions for global chat support teams
• Train associates on chat handling skills including response time, tone,...