Job Description

Job Summary:

Responsible for updating, enhancing and producing training materials, identifying, recommending and administering ongoing/new training in alignment with call center customer service philosophy and business needs

Responsibilities:

  • Responsible for updating, enhancing and producing training materials, identifying, recommending and administering ongoing/new training in alignment with call center customer service philosophy and business needs.

    • Skills Requirements:

  • 2 or more years of training experience in call center.

    • Education Requirements:

    High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

    Physical Requirements:

    Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for ...

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