Trainer II

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

We are seeking a dynamic and results-driven Process Trainer to support our Retail Sales team during the US shift. The trainer will play a key role in onboarding new advisors, driving knowledge transfer, and ensuring continuous improvement through structured coaching and training initiatives. This role emphasizes strengthening advisor expertise in chat-based interactions, supporting operational excellence, and delivering impactful training programs designed to enhance sales performance across both retail and e-commerce channels.

• Facilitate onboarding of new...