Job Description

Qualifications

Requirements:

  • Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism)
  • Minimum of 2 years Training Experience in a BPO setting
  • Working experience with a premium account with either B2C or B2B is preferred.
  • Knowledge on connected cars applications or any car-related process or CRM is an advantage.
  • Knowledge on instructional design is an advantage.
  • Usage of MS Office
  • Typing speed: 30 wpm
  • Language levelC2 Level in English Proficiency on both verbal and written communicationC2 English + Mandarin is an advantage.C2 English + Bahasa is an advantage.

    • Responsibilities

    Responsibilities:

  • Facilitate a new hire class during pre-process and process training
  • Facilitate necessary or required annual upskilling or refreshers with existing resources
  • Create and facilitate...

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