Job Description

Overview

We are looking for a Trainer to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications

  • Bachelor's Degree or equivalent experience in a call centre or business-related field (e.g. management, sales or tourism).
  • Proficiency in Mandarin and English (spoken and written).
  • Minimum of 2 years training experience in a BPO setting.
  • Working experience with a premium account with either B2C or B2B is preferred.
  • Knowledge on instructional design is an advantage.
  • Usage of MS Office and typing speed of 30 WPM.

    • Responsibilities

  • Facilitate a new hire class during pre-process and process training.
  • Facilitate necessary or required annual upskilling or refreshers wit...

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