Trainer & Quality Analyst Collections

Collections Call Center Trainer and Quality Analyst (on a Third party Visa sponsorship and payroll)

Job Summary:

We are seeking an experienced and dynamic professional to join our Collections Business Unit as a Collections Call Center Trainer and Quality Analyst. This role you will be responsible for developing and delivering comprehensive training programs to our collections call centre staff ensuring they possess the necessary knowledge, skills and techniques to manage delinquent accounts effectively and achieve optimal recovery rates. Additionally you will play a crucial role in monitoring and analysing call quality, identifying areas for improvement and implementing strategies to enhance operational efficiency and customer experience.

Key Responsibilities:

Training Program Development and Delivery:

• Design and implement comprehensive training curricula for collections call centre agents covering topics such as collections str...