Job Description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

  • Design, deliver, and administer training initiatives for union-represented and non-union operational employees.
  • Conduct needs assessments through surveys, interviews, and consultation with managers and employees.
  • Monitor and evaluate training effectiveness, adjusting programs as needed to improve outcomes.
  • Maintain accurate training records in the Learning Management System (LMS) and ensure compliance with audit requirements.
  • Coordinate and manage the unit's training calendar, course logistics, and enrollment across all shifts.
  • Facilitate new hire orientation process to ensure consistent onboarding experiences delivered to all employees.
  • Support and coach Leads and Subject Matter Experts (SMEs) in delivering effective OJT.
  • Track and report on 0–90-day retention metrics and recommend training interventions.
  • Serve as the primary lo...

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