Trainer (US Client Support)

Executive recruitment company Monroe Consulting Group's Professional Services Division is recruiting on behalf of a leading multinational outsourcing provider supporting US-based clients.

Job Summary

The Trainer will be a key member of the Learning & Development function, reporting to the Training Manager. This role is responsible for delivering onboarding programs, conducting skills-based training, and supporting continuous learning initiatives for new and tenured customer support associates. The winning candidate will design learning modules, run assessments, provide coaching, and ensure teams are equipped with the communication skills, product knowledge, and service excellence required to meet US client standards.

Job Description

• Deliver onboarding, process, product, and soft-skills training for new hires supporting US customers.
• Conduct refresher, upskilling, and transition training for existing support teams.
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