Job Description
- Design, create, and implement training programs for new and existing staff.
- Develop training materials including manuals, e-learning modules, and presentations.
- Lead in-person and virtual training sessions for new hires and ongoing professional development.
- Organize workshops, role-playing activities, and seminars to improve staff skills (sales techniques, negotiation, client relationships, etc.).
- Oversee the onboarding process for new hires, ensuring they are integrated into the company culture and prepared for success.
- Assess the effectiveness of training programs through feedback, testing, and performance metrics.
- Work with HR and Line Managers to ensure training goals align with the company's overall objectives.
- Identify gaps in staff performance and recommend improvements to the training curriculum.
- Maintain records of training completion, certifications, and performance evaluations.
- Report on...
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