Training and Development Officer

Overview

A training and development officer in the food and beverage (F&B) industry is responsible for improving staff performance, ensuring service excellence, and maintaining high standards of food safety and hospitality. This role focuses on developing the skills and knowledge of employees working in restaurants, hotels, catering services, or other F&B establishments.

Job Description

The training and development officer designs, implements, and evaluates training programs for kitchen staff, servers, bartenders, supervisors, and managers. The role ensures that employees understand company standards, customer service expectations, health and safety regulations, and operational procedures. The officer also monitors training effectiveness and works closely with management to align staff development with business goals.

Key Responsibilities

• Identify training needs across different departments (kitchen, service, bar, etc.)