Training and Quality Analyst

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Job Overview

Team: Support Operations
Location: Remote / Hybrid
Reports to: Enablement Manager / Head of Support

Company

Nas.io helps business owners and entrepreneurs build thriving online communities. We’re building the tools and support systems that empower people to connect, grow, and build sustainable businesses.

Role Overview

We’re looking for a Training & Quality Analyst to support Support Enablement by improving agent performance through clear SOPs, practical training materials, and targeted quality analysis. This role focuses on identifying gaps between product behavior and agent execution, translating those insights into clear documentation and training, and partnering closely with tools, automation, and support leadership to ensure issues are addressed at the right level.

Key Respo...