Training and Quality Director

Location: Pasig, National Capital Region, Philippines.

Job Title

Training and Quality Director

Overview

As a Training and Quality Director , you will oversee operational readiness, service quality assurance frameworks, and build scalable training programs to align with client expectations and business goals.

Key Responsibilities

Strategic Leadership

• Develop and execute the overall Training and Quality roadmap for current and future business needs.
• Partner with senior leadership to align Training & Quality efforts with company goals, growth plans, and new client implementations.
• Build and lead a high‑performing team of Training Managers, Trainers, QA Managers, and QA Analysts.

Training

• Design and implement end‑to‑end onboarding, product, soft skills, leadership, and upskilling programs.
• Champion digital learning, LMS platform rollout, gamificat...