Job Description
Description
Amazon is seeking for a Training and Quality Specialist to join the growing, fast-paced Finance Operations team at Manila. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making. Your primary objective is to ensure teams consistently achieve and surpass quality targets through data-driven analysis, rigorous auditing, and implementation of effective action plans. You will collaborate with leadership and cross-functional teams to identify operational gaps, develop comprehensive Path-to-Green (PTG) strategies, and implement sustainable solutions that enhance performance and customer experience.
Key job responsibilities
• Conducts quality audits
• Delivers process training program advocating positive response rate from internal and external customer
• Innovates and executes learning solutions to address knowledge and skills gaps to better customer experience
• Conduct thoroug...
Amazon is seeking for a Training and Quality Specialist to join the growing, fast-paced Finance Operations team at Manila. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making. Your primary objective is to ensure teams consistently achieve and surpass quality targets through data-driven analysis, rigorous auditing, and implementation of effective action plans. You will collaborate with leadership and cross-functional teams to identify operational gaps, develop comprehensive Path-to-Green (PTG) strategies, and implement sustainable solutions that enhance performance and customer experience.
Key job responsibilities
• Conducts quality audits
• Delivers process training program advocating positive response rate from internal and external customer
• Innovates and executes learning solutions to address knowledge and skills gaps to better customer experience
• Conduct thoroug...
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