Training Assistant (Bethesda,MD)

Ivyhill is currently seeking to hire a Training Assistant to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier coordinating authority for appointing and referral management. 

The Training Assistant will provide support to the Lead Trainer with new hire training for Call Center Agents. 

This is an onsite employment opportunity. 

Duties and Responsibilities:

• Assist with training topics based on monitoring observations, changes to standards, policies, and procedures.
• Ensure all Call Center Appointing Agent goals and objectives are properly prepared to coincide with the Agent’s monthly review.
• Assist Lead Trainer in the timely completion and submission all monthly Appointing Agent reviews in conjunction with the Team Leads and Floor Supervisory team.
• Assist Lead Trainer with coordinating training to accou...