Training Lead for Large Program Launch & Agent Development

A call center company in Laguna is seeking an experienced Training Manager to lead training initiatives and support a large US-based wireless customer. This role involves managing all aspects of training, from development to performance evaluation. Candidates should have 5-8 years of experience in a large call center and demonstrate proficiency in Microsoft Office. A Bachelor’s degree in Business Administration or a related field is preferred. The position requires strong leadership, analytical, and communication skills.
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