Training Manager - Agency Training

A Position Overview

Position Title

Branch Trainer-Manager

Department

Agency Sales training

Level/ Band

401/Manager

Role Summary: Conducts
training as per the defined levels for the assigned channel.manages
and develops assigned trainers and TOs and manages and executes training
schedules for the location.

B Organizational
Relationships

Reports To

Cluster Training Manager

Supervises

Direct: Assigned trainers and TO’s

Indirect: IRDA Training Institutes in the zone

C Job Dimensions

Geographic Area Covered

Stakeholders Internal

City Heads Training, Trainers, Training Service Providers, Agency Managers, Regional Development Managers in their Zone

External

IRDA Training Institutes , Suppliers

D Key Result Areas

Organization process

Key contributions

Critical Responsibilities

·Training as per assigned Channel

ØAgency: All Levels ;

ØBA all Levels

ØCorporate Agency Channel: Level 2, Level 3 and Level 4

ØBank Assurance: Level 1, Level 2, Level 3 and Level 4

ØBroking: Level 2 and Level 3

·Manage the local training resources and training schedule

·Manage & Develop assigned Trainers and TO’s on a day to day basis

Primary Responsibilities

·Delivering Induction Training and development workshop for New agents, New Generation premier Agents and existing Premier Agents to build their capabilities in selling skills to make them capable to prospect, Take new appointments, open new calls and close the call by handling objections.

·Delivering IRDA refresher Training with minimum 90% Pass%

·To announce monthly training schedules by the 5th of ever month

·To ensure training records are maintained and updated constantly

Risk

·Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

E Skills Required

Technical

§Training Skills and workshop delivery skill

§Product knowledge

Behavioral

§Facilitation skill

§Team Management

§Leadership skills

§Communication skills

§Trainer observation skills

Essential

Desired

Facilitation Skill

·

Interpersonal skills

·

Communication skills

·

Creative thinking skills

·

Teamwork Skills

·