Training Manager

Job Requirements

Role/ Job Title: Training Manager – Retail Liabilities

Function/ Department: Retail Liabilities

Job Purpose:

Responsible for quality training, developing knowledge & enhancing capabilities of RMs, also to provide guidance & mentorship to individuals to achieve desired goals.

Roles & Responsibilities:

• Responsible for quality training, developing knowledge & enhancing capabilities of RM, also to provide guidance & mentorship to individuals to achieve desired goals
• Ensuring quality customer engagement by RMs and making continuous effort to improve same by adopting industry best practices.
• Liaising with other product leadership teams (on-ground) to be informed on latest product developments and train RM teams accordingly
• Devising various approaches such as Role Plays, Pitches ...