Training Manager - Bilingual

Área e especialização profissional: Recursos Humanos - Treinamento e Desenvolvimento

Nível hierárquico: Gerente

Lugar de trabalho: São Paulo, SP

Regime de contratação de tipo Efetivo – CLT

Jornada Período Integral

What You Will Do

• Performance Management: Responsible for developing and managing the operation's performance.
• Process Optimization: Work closely with managers to refine processes and implement best-practice guidelines.
• Data Analysis: Analyze customer experience data, performance, and trends to develop strategies and best practices.
• Compliance & Training: Review training data to ensure all products and processes align with Concentrix (CNX) principles.
• Client Relations: Strengthen client relationships with a focus on driving incremental growth.
• Continuous Improvement: Ensure service delivery improvements through process-driven initiatives.

What We Are Looking For <...