Training Manager

Manager – Training (BFSI Experience)

Location: Gurgaon

Work Schedule: 24×7 operations; 6 days working

Position Overview

IGT is seeking a seasoned professional for the role of Manager – Training (Customer Experience) . The incumbent will be responsible for leading Customer Experience (CX) training initiatives across contact center operations, with a focus on capability building, behavioral excellence, and continuous improvement in customer satisfaction metrics.

Key Accountabilities

• Develop, implement, and govern Customer Experience training frameworks and learning strategies aligned with organizational objectives
• Design, standardize, and deliver Customer Experience training modules across contact center operations
• Conduct training programs focused on emotional intelligence, empathy, customer engagement, communication effectiveness, and service recovery
• D...