Job Description
Job Title: Process Training Manager
Department: Operations (Voice & Chat)
Location: Jaipur
Shifts: Australian/ New Zealand Shifts
Salary: Up to 15 LPA
Job Summary:
The Process Training Manager is responsible for designing, developing, implementing, and managing training programs that improve process efficiency, quality, and compliance across the organization. This role ensures that employees have the knowledge, skills, and tools required to perform their duties effectively while adhering to established processes and standards.
Key Responsibilities:
Excellent Communication Skills
Training Program Development
Design and implement process-specific training programs for new hires and existing employees.
Develop instructional materials, job aids, e-learning modules, and standard operating procedures (SOPs).
Collaborate with subject matter experts (SMEs) to ensure training content is accurate and aligned with current business processes.
3. Process Impro...
Department: Operations (Voice & Chat)
Location: Jaipur
Shifts: Australian/ New Zealand Shifts
Salary: Up to 15 LPA
Job Summary:
The Process Training Manager is responsible for designing, developing, implementing, and managing training programs that improve process efficiency, quality, and compliance across the organization. This role ensures that employees have the knowledge, skills, and tools required to perform their duties effectively while adhering to established processes and standards.
Key Responsibilities:
Excellent Communication Skills
Training Program Development
Design and implement process-specific training programs for new hires and existing employees.
Develop instructional materials, job aids, e-learning modules, and standard operating procedures (SOPs).
Collaborate with subject matter experts (SMEs) to ensure training content is accurate and aligned with current business processes.
3. Process Impro...
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