Job Description

At TTEC, we’re all about the Human Experience. Elevated. As a Training Manager, Learning and Development Mohali,you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? In this role, you’ll provide coaching, motivation and support to enhance the engagement and success of your team of training specialists in attaining targets and goals. You’ll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.

You’ll report to theSenior Manager L&D In this role, you’ll impact your team and learners through managing the training programs.

During a Typical Day, You’ll

  • Manage day-to-day operations, processes, and reporting 

  • Improve the key success metrics associated with training goals

  • Deliver excellent customer service and communication

  • Develop, coach, support, and evaluate the team to help them reach for amazing

  • Ensure your team has the tools, systems, and support needed to perform trainings

    • What You Bring to the Role

  • 1-year minimum experience managing training and/or adult learning programs 

  • 4+ years’ experience in training and/or adult learning 

  • Team building and nurturing an inclusive learning environment

  • Encouraging coaching skills 

  • Data analysis and reporting skills 

  • Customer and employee focused mindset

  • Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly 

  • Call center experience

    • What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership

  • Diverse and community minded organization

  • Career-growth and lots of learning opportunities for aspiring minds

  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

    • Apply for this Position

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