Job Description
Requirements
Description and Requirements
Job Title: Training and Quality Manager – International BPO
Location: Noida & Gurgaon
Experience Required: 8 to 15 years (Mandatory experience in International BPO)
Shifts: Rotational shifts and rotational week offs
Employment Type: Full-Time
Key Responsibilities:
Description and Requirements
Job Title: Training and Quality Manager – International BPO
Location: Noida & Gurgaon
Experience Required: 8 to 15 years (Mandatory experience in International BPO)
Shifts: Rotational shifts and rotational week offs
Employment Type: Full-Time
Key Responsibilities:
- Training Management:
- Design, implement, and enhance training modules for new hire, refresher, and process-specific programs.
- Collaborate with operations and clients to understand training needs and performance gaps.
- Conduct TNI/TNA (Training Needs Identification/Analysis) and deliver results-oriented training interventions.
- Drive learning effectiveness and knowledge retention through regular assessments and feedback loops.
- Ensure trainer readiness and facilitate train-the-trainer programs.
- Quality Managem...
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