Job Description
Training Development
- Design and execute end-to-end Sales & Aftersales training strategy
- Lead and assess training needs make sure is align with business goals: sales growth, NPS improvement, and dealer success
- Regularly update training materials to reflect new products, services, sales techniques, and market trends
- Create sales onboarding program including sales techniques, product knowledge, objection handling, digital selling
- Implement aftersales program including service advisor skills, technical awareness, service process training, upselling techniques
- Lead national training team; coordinate across sales, service & marketing
- Partner with dealer leadership for full program engagement
- Establish & manage in-house trainers at dealerships
- Set clear KPIs, coach regularly, and ensure consistent local rollout
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