Job Description

Description

Afni is hiring a Training Manager who will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within our contact centers. This position is vital in maintaining a climate of customer oriented service excellence by motivating and empowering team members and exceeding customer relationships. *Position is hybrid and based out of our contract center in Tucson, AZ.*

What you will be doing:

  • Ensure all trainers are proficient in their job skills by providing ongoing evaluation and detailing follow-up training, feedback, and coaching. Critical to this responsibility is making sure that trainers are up-to-date on all subject matter for the specific project they support and are involved in activities that develops relationships with Operation Staff.
  • Collaborate with Quality Supervisor and TQM to gather feedback on training effectiveness, u...

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