Job Description

Your Role:


  • Monitor and evaluate the performance of call centre frontline services

  • Assist on identify and resolve service quality issues in Hong Kong & GuangZhou call centres

  • Provide coaching and training with reference to existing employee performance

  • Conduct comprehensive quality analysis and provide detailed quality assessment reports

  • Develop and maintain training materials and oversee the arrangement of training courses

  • Provide training for new hired staff

    • To be succeed in this Role:

  • University graduate or above

  • 1-2 years of call centre training and quality assurance experience is a plus

  • Strong service awareness, with a focus on customer experience, advanced logical thinking, and problem-solving skills

  • Excellent leadership and presentation skills

  • Expertise in analysing quality data of hotline service

  • Strong quality assura...

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