Job Description

Training and Quality Manager

** Note: BPO experience required (must).

** Candidates can be from other cities with the availability to relocate in Merida

**On Site

Job Description:

The Training & Quality Manager supervises leaders to ensure consistent processes that are aligned with customer expectations. Additionally, they analyze operational performance and ensure that the team fulfills its responsibilities correctly.

Essential Functions/Core Responsibilities:

  1. Leadership, team development, and management:

  2. Build and develop a skilled team focused on continuous improvement.

  3. Provide coaching, mentoring, and development to improve individual and group performance.

  4. Training & Quality management and goal achievement:

  5. Lead the team to achieve Training and Quality productivity goals, fulfilling contractual commitments.

  6. Manage and optimize the trainin...

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