Training Specialist

Communication Coach/L&D Trainer – Job Description

Job Title: Communication Coach/L&D Trainer

Department: Business Development

Location: On-site

Employment Type: Full-time

Key Responsibilities

• Coaching & Training:
• Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
• Conduct workshops, and one-on-one coaching sessions to address individual and team needs.
• Provide live coaching and feedback on email drafts and customer calls.

Soft Skills Development:

• Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
• Coach BDAs on building rapport and trust with customers.

Email Communication Training:

• Guide BDAs on writing concise, professional, and e...