Training Specialist-Call Center

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Customer Service Agent

BYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls, emails, texts, dealers, social media, live-chat. According to the business process of efficient, high-quality acceptance of customer feedback through voice and online channels, and maintain positive communication with customers, improve customer satisfaction, to ensure that the objectives of the full achievement of the work of the effective information collected in a timely manner feedback.

Customer service agents are responsible for handling inquiries, complaints, roadside assistance cases, suggestions, praises and other feedback f...