Training Specialist

Key Responsibilities:

• Conduct new hire induction and process training for airline reservations, ticketing, reissuance, fare rules, schedule changes, cancellations, baggage policies, etc.
• Deliver comprehensive GDS training (Amadeus / Galileo / Sabre / Worldspan)
• Design and update training modules, SOPs, reference guides, GDS job aids, etc.
• Conduct knowledge assessments & maintain documentation.
• Coordinate with Operations, Quality, Workforce, and Client Training Teams.

Required Qualifications:

• Graduate in any discipline (mandatory).
• 1–4 years of relevant training experience in a contact center environment.
• Mandatory hands-on experience with GDS: Amadeus / Galileo / Sabre / Worldspan (minimum one system requi...