Job Description
Communication Coach/L&D Trainer – Job Description
Job Title: Communication Coach/L&D Trainer
Department: Business Development
Location: On-site
Employment Type: Full-time
Key Responsibilities
Coaching & Training:
Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
Conduct workshops, and one-on-one coaching sessions to address individual and team needs.
Provide live coaching and feedback on email drafts and customer calls.
Soft Skills Development:
Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
Coach BDAs on building rapport and trust with customers.
Email Communication Training:
Guide BDAs on writing concise, professional, and engaging email responses.
Teach techniques for personalizing customer communication.
Phone Communication Training:
Develop strategie...
Job Title: Communication Coach/L&D Trainer
Department: Business Development
Location: On-site
Employment Type: Full-time
Key Responsibilities
Coaching & Training:
Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
Conduct workshops, and one-on-one coaching sessions to address individual and team needs.
Provide live coaching and feedback on email drafts and customer calls.
Soft Skills Development:
Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
Coach BDAs on building rapport and trust with customers.
Email Communication Training:
Guide BDAs on writing concise, professional, and engaging email responses.
Teach techniques for personalizing customer communication.
Phone Communication Training:
Develop strategie...
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