Training Specialist

Our client is seeking a Training Specialist in Providence, RI! The Training Specialist will be responsible for designing, developing, and delivering a comprehensive training curriculum. This role ensures that employees are equipped to provide a best-in-class customer experience by creating engaging Instructor-Led Training (ILT) modules, job aids, assessments, and e-learning assets. You will continuously refine training materials to align with evolving company priorities, customer service tools, and operational procedures.

Key Responsibilities

Develop, plan, and execute training programs, including ILT, job aids, procedure manuals, and e-learning assets

Facilitate training sessions, on-the-job training, workshops, and demonstrations for Contact Center teams

Collaborate with operational and product teams to identify training gaps and future needs

Track and report on program p...