Job Description

The purpose of your role as a Service + BA Systems Training Specialist

The Service + BA Systems Training Specialist will play a key role in onboarding, training, and developing team members across our Service + BA teams. This role partners closely with operations leaders, system experts, and Human Capital to deliver training and process improvement solutions. The ideal candidate is a hands-on trainer who understands the intersection of software tools and service operations and is motivated by training/developing others.


System Training:

  • Create and deliver in-person and virtual training for Service + BA team members, including dispatchers, service coordinators, technicians, and other system users.

  • Conduct training for new hires, internal promotions, and role transitions across existing business units.

  • Develop and maintain training content (presentations, guides, job aids, etc.), either independently or in collaboration with Human...

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