Job Description

Qualifications

Main Requirements:

  • Bachelor’s degree or equivalent diploma in any discipline
  • Candidate must be able to work on rotational shift (3 shift / 5 working days)
  • Minimum 1 years’ experienceas QA in call center
  • Must be proficiency in Mandarin & English in terms of written, reading and speaking
  • Able to start work immediately is preferred.

    • Responsibilities

    Key Responsibilities:

  • Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
  • Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
  • Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
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