Training Supervisor

Overview

To serve as the Voice of the Brand for the Global Training Hub. This role shifts focus from delivering entry-level training to certifying and auditing the vendor trainers who deliver it. The Global Trainer ensures that the energy, culture, and accuracy of the Account training program are identical at every vendor site, preventing culture drift and ensuring operational excellence.

Strategic Success Measures (Outcomes)

These are the broad business goals this role is expected to achieve.

• Unified Delivery Standard: Ensure all Account Vendor sites deliver the curriculum with the exact same pacing, tone, and accuracy.
• Throughput Reliability: Maximize the graduation rate of new hire classes while maintaining strict quality gates (high yield without lowering standards).
• Cultural Immersion: Guarantee that every new agent, regardless of geography, feels seamlessly integrated into the Acco...