Transactional Quality Manager/International Voice Process

Leading BPO in Kolkata

Hiring for Transactional Quality Manager

Must be a Manager Quality or Tenured Deputy Manager On papers in a BPO

Experience in International Voice Process is Mandatory

Over All Experience 8+ Years

Mode of Interview- Virtual

Outstation candidates can also apply

LOOKING FOR IMMEDIATE JOINERS

Interested candidates can mail their cv at [email protected] or call at 8467054123

Role and Key Responsibilities:

Drive continuous improvement for Transaction Quality and Delivery

Manage Call Quality & Client related KPI’s.

Evaluating the effectiveness of TQ interventions

Strengthening Quality Management Processes / framework to improve quality delivery.

Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize

processes to seamlessly meet client's expecta...