Job Description

Job Description

Job Summary –

  • We are looking for a result-driven leader to be responsible for ensuring the SLA's and KPI targets as specified by the client are met consistently. Demonstrate strong process knowledge and lead process changes, improvement with end to end understanding of Product. Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert. Monitor and supervise a team of associates to achieve the targets. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.

    • Years of experience needed – 4+ Years


    Experience and Skills

  • Should be graduate from recognized university

  • Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills

  • Ability to work in a flexible and production-oriented environment

  • Good interpersonal skills

  • Good understanding of key back-office operations metrics

  • Good analytical skill

  • Good planning skills

  • Good balance between people, process & clients

  • Good client management & relationship building skills

  • Ability to work in 24 by 7 process

  • Open to Work from Office

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