Transctn Procng Offcr

Job Description

Job Summary –

• Handle Back Office tasks for customer service


• Review of Customer cases


• Updating account information, resolving simple to medium-complex requests


• Ensuring accuracy while following all process guidelines and compliance requirements.


• Coordinating with Operations and other support functions for any help related on cases


• Follow the guidelines set out for cases handling


• All the KPI/KRA's assigned to be met

Skills required:

• Having strong English verbal and written language skills that enable the associate to conduct, understand and handle free-flowing and difficult cases, whilst comprehending and responding to the needs of each customer.


• Ability to actively review and examine with purpose and in clear, concise, and under...