Job Description
Role Overview
Lead end-to-end business process transitions across Finance, Supply Chain, and other enterprise functions—from opportunity identification and solution design through transition execution, governance, cutover, and hypercare. Drive predictable delivery, risk-managed execution, stakeholder alignment, and measurable benefits realization in a global shared services (GBS/GCC) context. This role involves leading complex transition projects, ensuring minimal disruption to business operations, and optimizing service delivery.
Key Responsibilities
1. Transition Planning & Execution
Partner with business and functional leaders to identify transition opportunities; perform due diligence and discovery.
Develop solution options (operating model, scope, SLAs/OLAs, location strategy, FTE sizing, automation/analytics levers).
Produce transition proposals and business cases, including timeline, cost, benefits, and risk profile.
2. Program & Project Leadership
Define transition methodology (phases, deliverables, gates) and sign-offs; build RACI, governance cadence, and reporting architecture.
Plan knowledge transfer (KT) strategy—curriculum, trainers/trainees, assessments, shadow/reverse shadow.
Establish readiness plans: IT & access, controls/compliance (e.g., SOX for Finance), data migration, BCP, and service readiness.
Own integrated program plan (milestones, dependencies, resources); run PMO governance—RAID, change control, decisions log, actions tracker.
Prepare and present executive-ready Steer Co updates: status, insights, risks/mitigations, financials, benefits.
Ensure interlock across Operations, IT, HR/Talent, Compliance, Finance, and Business stakeholders.
3. Stakeholder Engagement
Map stakeholders; maintain a crisp communication plan across Steer Co, WIP forums, and business reviews.
Influence without authority; manage expectations and drive alignment across global, cross-functional teams.
4. Governance & Compliance
Establish and maintain governance frameworks for transition programs.
Ensure adherence to organizational policies, cybersecurity standards, and regulatory requirements throughout the transition process.
5. Knowledge Management
Develop and implement knowledge transfer plans to ensure continuity of operations post-transition.
Maintain documentation repositories, transition playbooks, and training materials for scalability and future use.
6. Change Management & Adoption
Drive change management initiatives to support adoption of new processes, tools, and governance models.
Execute change initiatives, fostering acceptance and minimizing resistance from impacted teams.
7. Transition Execution
Lead day-to-day transition delivery across multiple workstreams/towers: Finance (P2 P/O2 C/R2 R/FP&A), Supply Chain (Plan/Source/Make/Deliver), and other processes (e.g., HR services, Customer Ops).
Manage cutover planning and runbook, stabilization/hypercare, and formal handover to operations with sign-offs.
8. Risk Management
Identify and manage operational, regulatory, and transition risks; maintain risk registers and mitigation plans.
Drive quality gates (tollgates) with evidence packs; ensure audit readiness and documentation hygiene/version control.
9. Benefit Realization
Baseline current state; define targets (cost, productivity, quality, SLA adherence).
Track and validate benefits realization; implement continuous improvement (Lean/Six Sigma) post-transition.
10. Tools & Data
Maintain automated dashboards and governance packs using Excel/Power BI; leverage Teams/Share Point, MS Project/Jira/Smartsheet where applicable.
Ensure data integrity, traceability, and transparency in reporting.
Skills Requirement
Technical & Functional
Proven delivery of multi-tower transitions in Finance (P2 P, O2 C, R2 R, FP&A) and Supply Chain (Plan/Source/Make/Deliver/Logistics); exposure to additional functions (e.g., HR Operations, Customer Service) is a plus.
Familiarity with controls (e.g., SOX for Finance), policy compliance, and service management practices (SLAs/OLAs).
Leadership & Behavioral
Stakeholder Engagement – Ability to influence and manage senior global stakeholders across IT and business functions.
Change Management – Expertise in driving adoption of new processes and systems with minimal resistance.
Analytical Problem-Solving – Strong capability to analyze complex IT landscapes and propose optimized solutions.
Communication Skills – Clear, concise, and persuasive communication across diverse cultural and organizational contexts.
Transition & PM Leadership:
End-to-end transition leadership: discovery → solution design → KT → cutover → hypercare → handover.
Strong program management: integrated planning, RAID, change control, cross-functional orchestration.
Risk management and governance discipline with executive stakeholder engagement.
Tools & Analytical:
Advanced Excel (Power Query, Pivot, complex formulas; VBA is a plus) and Power Point (storytelling, exec packs).
Power BI (preferred), MS Project/Jira/Smartsheet, Visio/Lucidchart for process mapping.
Evidence of data-driven decision-making and benefits tracking.
Leadership
Global Delivery Experience – Prior experience in managing transitions across multiple geographies and time zones.
Process Optimization – Ability to streamline IT processes for efficiency and scalability.
Agile/Hybrid Delivery Models – Familiarity with Agile principles for IT projects.
Qualifications & Experience
Education
Bachelor’s/Master’s in Business, Engineering, Commerce, or related field.
Certifications: PMP/PRINCE2, Lean Six Sigma (Green Belt), Agile/Scrum (foundational), Prosci/Change Management (plus).
Experience
8+ years of experience in program/project management, with at least 3–5 years in transition or transformation roles.
Proven track record of leading large-scale transitions involving multiple geographies and systems.
Experience in stakeholder management at senior leadership level and working in a global, multicultural environment.
Strong background in governance, compliance, and risk management for projects.
Exposure to shared services environments or Global Capability Centers (GCCs).
Experience with automation, digital enablement, and process optimization initiatives.
Lead end-to-end business process transitions across Finance, Supply Chain, and other enterprise functions—from opportunity identification and solution design through transition execution, governance, cutover, and hypercare. Drive predictable delivery, risk-managed execution, stakeholder alignment, and measurable benefits realization in a global shared services (GBS/GCC) context. This role involves leading complex transition projects, ensuring minimal disruption to business operations, and optimizing service delivery.
Key Responsibilities
1. Transition Planning & Execution
Partner with business and functional leaders to identify transition opportunities; perform due diligence and discovery.
Develop solution options (operating model, scope, SLAs/OLAs, location strategy, FTE sizing, automation/analytics levers).
Produce transition proposals and business cases, including timeline, cost, benefits, and risk profile.
2. Program & Project Leadership
Define transition methodology (phases, deliverables, gates) and sign-offs; build RACI, governance cadence, and reporting architecture.
Plan knowledge transfer (KT) strategy—curriculum, trainers/trainees, assessments, shadow/reverse shadow.
Establish readiness plans: IT & access, controls/compliance (e.g., SOX for Finance), data migration, BCP, and service readiness.
Own integrated program plan (milestones, dependencies, resources); run PMO governance—RAID, change control, decisions log, actions tracker.
Prepare and present executive-ready Steer Co updates: status, insights, risks/mitigations, financials, benefits.
Ensure interlock across Operations, IT, HR/Talent, Compliance, Finance, and Business stakeholders.
3. Stakeholder Engagement
Map stakeholders; maintain a crisp communication plan across Steer Co, WIP forums, and business reviews.
Influence without authority; manage expectations and drive alignment across global, cross-functional teams.
4. Governance & Compliance
Establish and maintain governance frameworks for transition programs.
Ensure adherence to organizational policies, cybersecurity standards, and regulatory requirements throughout the transition process.
5. Knowledge Management
Develop and implement knowledge transfer plans to ensure continuity of operations post-transition.
Maintain documentation repositories, transition playbooks, and training materials for scalability and future use.
6. Change Management & Adoption
Drive change management initiatives to support adoption of new processes, tools, and governance models.
Execute change initiatives, fostering acceptance and minimizing resistance from impacted teams.
7. Transition Execution
Lead day-to-day transition delivery across multiple workstreams/towers: Finance (P2 P/O2 C/R2 R/FP&A), Supply Chain (Plan/Source/Make/Deliver), and other processes (e.g., HR services, Customer Ops).
Manage cutover planning and runbook, stabilization/hypercare, and formal handover to operations with sign-offs.
8. Risk Management
Identify and manage operational, regulatory, and transition risks; maintain risk registers and mitigation plans.
Drive quality gates (tollgates) with evidence packs; ensure audit readiness and documentation hygiene/version control.
9. Benefit Realization
Baseline current state; define targets (cost, productivity, quality, SLA adherence).
Track and validate benefits realization; implement continuous improvement (Lean/Six Sigma) post-transition.
10. Tools & Data
Maintain automated dashboards and governance packs using Excel/Power BI; leverage Teams/Share Point, MS Project/Jira/Smartsheet where applicable.
Ensure data integrity, traceability, and transparency in reporting.
Skills Requirement
Technical & Functional
Proven delivery of multi-tower transitions in Finance (P2 P, O2 C, R2 R, FP&A) and Supply Chain (Plan/Source/Make/Deliver/Logistics); exposure to additional functions (e.g., HR Operations, Customer Service) is a plus.
Familiarity with controls (e.g., SOX for Finance), policy compliance, and service management practices (SLAs/OLAs).
Leadership & Behavioral
Stakeholder Engagement – Ability to influence and manage senior global stakeholders across IT and business functions.
Change Management – Expertise in driving adoption of new processes and systems with minimal resistance.
Analytical Problem-Solving – Strong capability to analyze complex IT landscapes and propose optimized solutions.
Communication Skills – Clear, concise, and persuasive communication across diverse cultural and organizational contexts.
Transition & PM Leadership:
End-to-end transition leadership: discovery → solution design → KT → cutover → hypercare → handover.
Strong program management: integrated planning, RAID, change control, cross-functional orchestration.
Risk management and governance discipline with executive stakeholder engagement.
Tools & Analytical:
Advanced Excel (Power Query, Pivot, complex formulas; VBA is a plus) and Power Point (storytelling, exec packs).
Power BI (preferred), MS Project/Jira/Smartsheet, Visio/Lucidchart for process mapping.
Evidence of data-driven decision-making and benefits tracking.
Leadership
Global Delivery Experience – Prior experience in managing transitions across multiple geographies and time zones.
Process Optimization – Ability to streamline IT processes for efficiency and scalability.
Agile/Hybrid Delivery Models – Familiarity with Agile principles for IT projects.
Qualifications & Experience
Education
Bachelor’s/Master’s in Business, Engineering, Commerce, or related field.
Certifications: PMP/PRINCE2, Lean Six Sigma (Green Belt), Agile/Scrum (foundational), Prosci/Change Management (plus).
Experience
8+ years of experience in program/project management, with at least 3–5 years in transition or transformation roles.
Proven track record of leading large-scale transitions involving multiple geographies and systems.
Experience in stakeholder management at senior leadership level and working in a global, multicultural environment.
Strong background in governance, compliance, and risk management for projects.
Exposure to shared services environments or Global Capability Centers (GCCs).
Experience with automation, digital enablement, and process optimization initiatives.
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