Job Description

Overview

A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.

Responsibilities

  • Effectively communicate in a clear and professional manner at all times.
  • Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners.
  • Effectively manage sensitive cases by reporting up the escalation matrix.
  • Demonstrate excellent time-management skills.
  • Maintains or exceeds targeted performance metrics.
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

Basic Qualifications

  • Graduation

Preferred Qualifications

  • Excel is preferred

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