Job Description
Handle basic travel-related queries from internal teams and customers
Coordinate with airlines for booking confirmations, schedule changes, name corrections, and cancellations
Follow up with hotels for reservation confirmations, amendments, cancellations, and refund status
Track and follow up on pending refunds with airlines, hotels, and travel partners
Maintain proper documentation for bookings, cancellations, and refund cases
Update booking and refund status in internal systems or trackers
Communicate clearly with stakeholders on timelines, policies, and outcomes
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