Job Description
Key Responsibilities
Customer Support
- Handle inbound international voice calls professionally
- Communicate clearly and confidently with global customers
- Understand customer requirements and provide accurate resolutions
- Handle customer concerns while maintaining service quality
Process & Quality Adherence
- Follow defined process guidelines and quality standards
- Ensure compliance with company policies and customer service protocols
- Maintain accurate call and customer interaction records
Collaboration & Performance
- Work collaboratively with team members and support functions
- Meet productivity, quality, and customer satisfaction targets
Skills Required
crm software, Data Entry, Multitasking, Travel Management, Customer Support, Bpo Operations, Problem Solving
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